Privacy Policy

ConfigX, Inc. ("ConfigX," "we," "us," or "our") provides 3D product configuration software and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website, platform, or communications.

Information We Collect

We collect information in the following ways:

• Information you provide: name, company, email, phone number, account and billing details, demo requests, support requests, and other information submitted through our forms or platform.
• Automatically collected information: IP address, browser type, device and OS details, page interactions, and cookie/tracking data.
• Messaging-related information: phone number, consent/opt-in status, opt-out status, and delivery/engagement data for service or marketing texts where permitted.

How We Use Information

• Provide, operate, maintain, and improve ConfigX services.
• Manage customer accounts, onboarding, and support.
• Send transactional updates, product notices, and service communications.
• Send marketing communications where consent or other legal basis exists.
• Protect system integrity, prevent fraud, and meet legal obligations.

SMS / Text Messaging

If you opt in to receive text messages from ConfigX:

• Messages may include service alerts, account updates, or promotional content.
• Message frequency varies by account activity and preferences.
• Message and data rates may apply based on your mobile carrier plan.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact us using the details below.

We do not sell or share mobile numbers for third-party marketing purposes.

How We Share Information

We may share personal information with service providers who support hosting, infrastructure, messaging, analytics, and customer operations, as well as legal or professional advisors when required.

Text-messaging opt-in and consent data is not shared with third parties for their independent marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to run our website, understand usage, and improve user experience. You can control cookies through your browser settings.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy, unless longer retention is required or permitted by law.

Your Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent where processing depends on consent.

Data Security

We implement reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure.

Policy Updates

We may update this Privacy Policy from time to time. Changes become effective when posted on this page.

Contact Us

If you have privacy questions, please contact: